Projects · SGAF platform and operations · Project note
Support Pulse: product signals into support drafts
When something in the product goes wrong for a school, support should know before the school has to write in. A small set of product signals prompt a follow-up. Repeats are suppressed and every follow-up is a draft.
Deployed, September 2026
- When
- September 2026
- AI at runtime
- Model in parts, checks deterministic
A product knows things a support inbox does not, such as an export that failed. Support Pulse surfaces a small set of such signals.
Signals never block the product. Scheduled signals are deduplicated so the same nudge is not sent twice. Whatever the agent drafts in response stays a draft until I send it.
Part of a larger story: The agent operation: a front door, specialists and gates.