Ask the Clerk is bounded AI help. It answers from reviewed library content and the context of the page the user is on, gives short steps and verified links, and can draft a support message. It does not answer from a school's private records; that stayed switched off.
After release I evaluated it on real use rather than the demo, found where intent routing and follow-up questions fell short, and set the repairs in motion. Testing AI help after deployment is where the useful lessons are.